If an items are faulty due to our mistake and returned in the same condition as you received it, we will also pay back the cost of the shipping. ** NO COLLECTIONS***** COURIER COMPANIES DO NOT DELIVER OVER WEEKENDS OR PUBLIC HOLIDAYS. We have a 7 day cash refund policy! NB! PLEASE OPEN YOUR COURIER PARCEL IN FRONT OF THE COURIER, CHECK THAT THE ITEMS ARE CORRECT AS PER YOUR ORDER, BECAUSE WE WILL NOT TAKE RESPONSIBILITY FOR INCORRECT PRODUCTS RECEIVED - WHEN YOU SIGN FOR THE PARCEL AND ACCEPT THE PARCEL, IT MEANS YOU RECEIVED THE PRODUCT ORDERED IN PERFECT CONDITION - IF THE PRODUCT ARE NOT CORRECT OR DAMAGED, DO NOT SIGN AND ACCEPT IT.Our shipping/postage Fee includes Packaging, Packaging material and admin not only the postage cost. We dispatch parcels Mon -Thur excluding public holidays. Dispatching the parcel will be done 48 working hours AFTER WE RECEIVED YOUR PAYMENT IN OUR BANK ACCOUNT. LARGE PARCEL= Items NOT exceeding (19cm X 40cm X 30cm) - weight max 5kg. MEDIUM PARCEL= Items NOT exceeding a large size envelope - weight max 2kg. SMALL PARCEL = Items NOT exceeding a standard letter size envelope - This option is NOT FOR ANY BREAKABLE ITEMS SUCH AS GLASS ITEMS - weight max 1kg. ***NO OVERNIGHT DELIVERY.*** PLS BEAR WITH THE COURIER DURING LOCK-DOWN. WE WILL DISPATCH YOUR ITEM WITHIN 2 WORKING DAYS FROM THE TIME PAYMENT RECEIVED IN OUR ACCOUNT. It takes 2 working days to process the order.
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